Confidence

Confidence while communicating becomes visible if you have a clear and effective way of communicating and a clear understanding about your function areas. A firm handshake, positive and good posture gives a signal to the customers that he is in good hands. Make eye contact with wrong customer while speaking. You must not hesitate or give wrong or half baked facts if you do not have answers to the customer's queries. Find out the answer and get back with a correct response to the customer.

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